Some people who come to us from other software platforms may have a Twilio account with a phone number that they've already been using.
You don't need to start from scratch! You can get the number transferred in and use it for your UpLaunch account.
In order to transfer the number, you need to own the current account that the number exists on. That would mean that you have a direct login to Twilio, and can access your account through their user interface.
You'll need to find the
Account SIDfor your Twilio account. This is right on your dashboard when you log in (see screenshot at the bottom of this list).
Head over to Twilio's support form and fill out the form. You'll have to give them your Twilio phone number and tell them you want to transfer the number FROM your
Account SIDTO ours, which is
After that, drop us a line via the Support Chat and provide us with the phone number and your
Account SIDas well!
We'll wait for the transfer to go through, update a few items on our side, and let you know when it's good to go.
IMPORTANT: Once we complete the transfer, your OLD number will be released, and will no longer send incoming messages to your UpLaunch Account.