Journeys are the entire client experience in your gym from Lead -> New Client -> Established Client -> Former Client. When you create a Journey, it creates an instance of the default campaigns. From there you can customize the campaigns inside a journey and those will take precendence over the default content.
Read more: http://docs.uplaunch.com/campaign-management/campaign-customization-content-prioritization
How to Create a Journey
Navigate to Menu -> Account Settings -> Client Journeys
Configure Journey
Basic Settings
Call to Action
Staff Assignment - multiple staff members can be selected
Booking Rules
Walkthrough Video
Additional Walkthroughs
You can check out this video from our Facebook User Group, where we walk through some common use cases for Journeys!