UpLaunch is delivered with a membership hold functionality for gyms who offer this option.
The form can be embedded on a webpage, direct linked or sent via the email option inside of the contacts profile. You can locate the form by going to Account Settings -> Form Builder -> Instructions. It can all be accessed in an email by clicking on the Forms Links drop-down.
When a client completes the form, we will map the email address to their account and create a task for you to follow up on their contact record. If the client uses a different email address, the system will trigger an "unknown contact record", so be mindful if you see that.
Upon completing the follow-up task, you will need to schedule a follow up task for the completion of the hold to notify the staff member to restart the membership.
A notification will be sent to the Account Administrator as well as the Assigned Staff member.